If you aren't satisfied with your purchase for any reason, please CONTACT ME WITHIN 7 DAYS of receipt of your package so we can discuss the situation and find a solution. I'm available via email and conversation by telephone.
As long as the candles are unused and in their original condition (new, resell-able), you can return them with my prior approval for exchange or shop credit (for original amount paid less shipping) toward any items in either of my shops.
Custom orders are approved on a case by case basis.
Because of the amount of work and expense involved in making the candles, cash refunds are not given for returns. Customer pays for return shipping & must include delivery confirmation & insurance. You may reuse the original packaging if desired. Shop credit or the exchange items of your choice will be sent to you once I've received the returned items.
I package the candles carefully and it is very rare for them to be damaged in shipping. Please open your package as soon as possible upon receipt.
CONTACT ME RIGHT AWAY if any item has been received damaged in shipping, or not received (over the years a couple of packages have been delivered a few days late but never have any been lost).
If received damaged, give me a description via email and conversation by telephone. TAKE PHOTOS of the candle damage & its packaging and email the photos to me asap (if you don't have a way to take photos let me know). **IMPORTANT** Do not dispose of the damaged items and packaging during this process. I will make new candles and ship them to you right away.